FAQ
PRE-EVENT INFORMATION

What is Day Out With Thomas™?
Day Out With Thomas™ is a family event that offers aspiring engineers and their families the unique opportunity to take a ride with the classic storybook engine, Thomas the Tank Engine™ at regional heritage railroads across the country.

Who is Thomas the Tank Engine?
Since Thomas the Tank Engine left the depot more than 65 years ago, this Really Useful Engine and his Island of Sodor friends have chugged their way into the hearts of preschoolers and grownups worldwide. Based on The Railway Series of classic stories authored by a father who loved trains and wanted a shared experience with his son, Thomas & Friends™ is a rite of passage that inspires the imagination while teaching the life lessons of friendship, exploration and cooperation.

What are the appropriate ages for Day Out With Thomas?
Day Out With Thomas is a family event that welcomes passengers of all ages.

Where is the event?
The event is being held at the Tennessee Valley Railroad Museum in Chattanooga, TN. (directions, map)

When is the event?
April 26 & 27 and May 3, 4, & 10

When do tickets go on sale?
Tickets are on sale now!

How much are tickets?
Tickets are $20 on Sundays and $22 on Saturdays for everyone two and up. Tickets are $4 off for groups of 20 or more when ordered together in advance.

How do I purchase tickets?
Tickets are available by clicking on the Buy Tickets icon on the Day Out With Thomas main page or by calling Ticketweb at 866.468.7630.

Who needs tickets?
Tickets are required for guests ages two and up.

What is included in the ticket price?
A ticket for Day Out With Thomas includes the train ride with Thomas the Tank Engine, as well as a variety of Thomas & Friends themed entertainment, including Storytelling and Video Viewing, Temporary Tattoos of Island of Sodor friends, and an Imagination Station with Arts & Crafts and more. Guests will also have the opportunity to meet Sir Topham Hatt, the Controller of the Railway on the Island of Sodor.

How will I receive my tickets?
If purchased three weeks or more in advance of the event, guests will receive their tickets in the mail. Guests that purchase tickets closer to the event date can pick up their tickets at Will Call the day of the event.

Are there any refunds?
There will be no refunds or exchanges.

Will Thomas the Tank Engine be there?
Thomas the Tank Engine has traveled all the way from the Island of Sodor and has arrived Right on Time to take a ride with you and your family.

Will Sir Topham Hatt be there?
Yes, Sir Topham Hatt will take time away from his busy schedule as Controller of the Railway on the Island of Sodor to meet and take pictures with guests.

Do you recommend purchasing tickets in advance?
Due to the popularity of Day Out With Thomas, advance ticket purchase is highly recommended. It is not uncommon for events to sell out. When purchasing tickets you will be asked to select a specific date and time for your ride with Thomas. Your ticket is valid only for that date and time.

DAY OF EVENT INFORMATION

What times do trains depart?
Saturday: 9:00, 10:00, 11:00, 12:00, 1:30, 2:30, 3:30, 4:30, 5:30, 6:30
Sunday: 10:00, 11:00, 12:00, 1:30, 2:30, 3:30, 4:30

When should we arrive for our train ride with Thomas?
It is recommended that guests arrive at the event at least one hour before their scheduled departure.

Is there assigned seating on the train?
Tickets are assigned by time. Guests must be together during boarding if they wish to sit together on the train.

How long is the train ride?
Insert answer here.

Are you limited to just one train ride?
There is one train ride per ticket.

How do I get to there?

A simplified map is available by following this link.


Is there parking available on site?
There is free on-site parking. Attendants will be available to assist in parking.

Is there an additional cost for parking?
All parking is free.

What if there is inclement weather?
Day Out With Thomas events take place rain or shine.

Are cameras allowed?
Absolutely! Guests are encouraged to capture their Day Out With Thomas memories for their photo album.

Will there be food available?
The Tennessee Valley Railroad Museum has a deli inside Grand Junction Station and there will be concession stands located in convenient places.

Are strollers permitted?
Day Out With Thomas is a family event that welcomes guests of all ages. There is even a designated area for "stroller parking" during the train ride.

Is the event handicap accessible?
We have limited accessibility to our historic coaches. Loading ramp, doorways, and aisleways are limited to vehicles with a maximum width of 28 inches. For those requiring boarding assistance, we recommend that you purchase tickets for car #2 which will be spotted at the depot loading ramp. At the event, please check with our ticket attendant at least 40 minutes in advance of your scheduled train ride for special boarding instructions.

Are pets allowed?
No pets are allowed at Day Out With Thomas.

Is there available lodging in the area?
For lodging or attractions information, contact the Chattanooga Convention & Visitors Bureau at 1-800-322-3344 or www.chattanoogafun.com. Hotels are available along I-75 and in the downtown Chattanooga locations.

How do I find out about other events?
You can find the complete Day Out With Thomas 2014 schedule by clicking on www.thomasandfriends.com/dowt.